Yes, 911 IT provides comprehensive support for Procore, Buildertrend, and other construction project management platforms as part of our construction IT support services. Our team handles software integration, performance optimization, user training, and troubleshooting with 24/7 helpdesk availability, serving construction firms across Salt Lake City, Utah, Wyoming, and Arizona. We support the full construction software ecosystem with dedicated expertise in construction-specific platforms.
What construction software platforms does 911 IT support?
We support the full spectrum of construction management platforms including Procore, Buildertrend, CoConstruct, Sage 300 Construction, Viewpoint Vista, Foundation, and Spectrum. Our team also handles CAD software like AutoCAD and Revit, BIM platforms, estimating tools like Bluebeam and PlanSwift, and accounting systems like QuickBooks Desktop and QuickBooks Online for Contractors.
Beyond the core platforms, we manage integrations between your project management software and other business systems. This includes connecting Procore to your accounting software, syncing Buildertrend with your CRM, and ensuring document management systems like Box or SharePoint work seamlessly with your construction applications.
Salt Lake City construction firms often run multiple software platforms simultaneously - one for estimating, another for project management, a third for accounting. We ensure these systems communicate properly, eliminating duplicate data entry and reducing errors that occur when information doesn't sync correctly between platforms.
Our support extends to mobile app troubleshooting for field crews using tablets and smartphones on job sites. When superintendents can't access daily logs in Procore or foremen have issues uploading photos in Buildertrend from remote locations, we resolve these problems quickly to keep projects moving.
- Core platforms: Procore, Buildertrend, CoConstruct, Sage 300 Construction, Viewpoint Vista
- Design tools: AutoCAD, Revit, BIM 360, Navisworks
- Estimating software: Bluebeam Revu, PlanSwift, On-Screen Takeoff
- Accounting systems: QuickBooks Desktop, QuickBooks Online for Contractors, Sage 100 Contractor
- Document management: Box, SharePoint, Dropbox Business, Egnyte
- Mobile applications: Field management apps for iOS and Android devices
How do you handle software performance issues and slowdowns?
Construction software performance depends on your entire IT infrastructure - network bandwidth, server capacity, workstation specs, and internet connectivity. We diagnose the root cause when Procore loads slowly or Buildertrend times out during critical tasks like bid submissions.
Many performance issues stem from insufficient bandwidth at trailer offices or remote job sites. Salt Lake City's mountainous terrain and Wyoming's rural project locations create unique connectivity challenges. We assess your network infrastructure and recommend solutions like dedicated fiber connections, business-grade cable internet, or bonded cellular connections for sites where traditional ISPs don't reach.
Workstation hardware also impacts software performance. Large BIM models in Revit or complex project schedules in Procore require adequate RAM, processing power, and graphics capabilities. We audit your equipment and recommend upgrades when hardware becomes the bottleneck, ensuring your team has workstations that match the demands of modern construction software.
Construction firms typically see 40-60% productivity improvements after resolving chronic software performance issues.
We also optimize cloud-based software configurations, adjusting sync settings, clearing cache issues, and ensuring your Microsoft 365 or Google Workspace environment integrates properly with construction platforms. These backend adjustments often resolve persistent slowdowns without requiring hardware investments.
What happens when our team can't access software from a job site?
Job site connectivity failures create immediate project delays - superintendents can't update schedules, foremen can't submit RFIs, and subcontractors can't access current drawings. Our 24/7 helpdesk responds immediately to these urgent issues, troubleshooting connectivity problems in real time.
Kevin, a construction professional, describes the experience: "When I call for assistance, the response is instantaneous. I'm on the phone with a real person right away, and they're able to assist me with whatever issue I'm having. I've never been told that I need to call back, talk to someone else, or find a different solution."
We maintain detailed documentation of each job site's network configuration, cellular signal strength, and backup connectivity options. When primary internet fails, we guide your team through switching to backup connections or implementing temporary solutions like mobile hotspots while we coordinate permanent fixes with ISPs.
For recurring connectivity issues at specific sites, we deploy site surveys to measure signal strength, identify interference sources, and recommend infrastructure improvements. This might include installing cellular boosters, upgrading to business-grade routers with failover capabilities, or establishing point-to-point wireless links between trailer offices and nearby buildings with reliable internet.
Remote job sites across Utah, Wyoming, and Arizona often lack traditional internet options. We help construction firms implement satellite internet, fixed wireless solutions, or bonded cellular systems that combine multiple carrier connections for reliability in areas where single-carrier coverage is spotty.
Do you provide training and onboarding for new software users?
Software adoption fails when users don't understand how to leverage the tools effectively. We provide hands-on training for new employees, refresher sessions for existing staff, and advanced training for power users who need to maximize platform capabilities.
Training sessions focus on construction-specific workflows - creating submittals in Procore, managing change orders in Buildertrend, generating accurate takeoffs, and maintaining as-built documentation. We tailor training to different roles: project managers need different skills than field superintendents or accounting staff.
Our team also creates custom documentation and quick-reference guides specific to your company's workflows and software configurations. These resources help employees solve common issues independently and serve as onboarding materials for new hires.
When you implement new software or upgrade to a new version, we manage the transition process. This includes data migration from legacy systems, parallel testing to ensure accuracy, and phased rollouts that minimize disruption to active projects. We remain available throughout the transition period to address questions and resolve issues as they arise.
Ongoing support includes monthly check-ins with your team to identify pain points, discover underutilized features, and optimize workflows. Construction software platforms release new features regularly; we keep your team informed about updates that could improve efficiency.
How do you protect our project data and ensure business continuity?
Construction project data - blueprints, submittals, contracts, change orders, financial records - represents your company's intellectual property and legal documentation. We implement comprehensive cybersecurity measures and business continuity solutions to protect this critical information.
Cloud-based platforms like Procore and Buildertrend store data in vendor-managed environments, but your local workstations, servers, and network infrastructure still require protection. We deploy endpoint security, network monitoring, and access controls to prevent unauthorized access to your systems and data.
Regular backups protect against data loss from hardware failures, ransomware attacks, or accidental deletion. We configure automated backup systems for local servers, workstations with critical files, and any on-premise databases that integrate with your construction software. Backup frequency and retention periods match your project timelines and compliance requirements.
Disaster recovery planning ensures your team can continue working during outages. We document recovery procedures, maintain backup internet connections, and test failover systems regularly. When winter storms disrupt power or connectivity in Salt Lake City or Wyoming job sites, your team needs alternative ways to access project information and maintain communication.
Access management becomes critical as projects involve multiple subcontractors, consultants, and clients who need varying levels of system access. We implement role-based permissions, multi-factor authentication, and regular access reviews to ensure only authorized users can view or modify sensitive project data.
What does construction software support cost?
Construction software support is typically included as part of comprehensive managed IT services, which range from $100 - $250 per user per month depending on service scope and company size. This flat-rate model provides predictable monthly costs and unlimited support for all your construction applications.
For firms that prefer project-based support, we offer hourly rates for specific initiatives like software implementations, major upgrades, or complex integrations. These projects typically range from $150 - $250 per hour depending on complexity and urgency.
Our transparent pricing model means you know exactly what you're paying each month with no surprise charges. This predictability helps construction firms budget accurately and avoid the financial uncertainty of break-fix IT support where costs spike unpredictably during emergencies.
Investment in proper IT support typically pays for itself through reduced downtime, improved productivity, and fewer project delays caused by technology failures. Construction firms report that reliable software support eliminates the frustration and lost time associated with unresolved technical issues.
Frequently asked questions
Can you support software for construction firms with multiple office locations?
Yes, we support construction companies operating across Utah, Wyoming, and Arizona with multiple offices and remote job sites. Our 24/7 helpdesk provides consistent support regardless of location, and we manage network infrastructure, VPN connections, and cloud services that enable seamless collaboration between offices. We understand multi-state operations and can coordinate support across different time zones and jurisdictions.
Do you provide emergency support for critical software failures during bids or deadlines?
Absolutely. Our 24/7 live support team responds immediately to urgent issues, especially during time-sensitive situations like bid submissions, project milestones, or client presentations. Rhonda from a construction firm notes that she never panics anymore when something isn't working because she can call anyone on our team and the problem gets resolved right away. We prioritize critical issues that impact project deadlines.
Can you help us migrate from one construction software platform to another?
Yes, we manage complete software migrations including data extraction from legacy systems, data formatting and validation, import into new platforms, and parallel testing to ensure accuracy. We coordinate with software vendors, manage project timelines, train your team on the new system, and provide post-migration support. Our project rates range from $150 - $250 per hour depending on migration complexity and data volume.
Do you support custom integrations between construction software and other business systems?
Yes, we develop and support custom integrations using APIs, middleware platforms like Zapier or Make, and direct database connections where appropriate. Common integrations include connecting Procore to QuickBooks, syncing Buildertrend with CRM systems, and automating data flow between estimating tools and project management platforms. We ensure integrations remain functional after software updates and troubleshoot sync issues promptly.
What response time can we expect for construction software support requests?
Our 24/7 helpdesk provides immediate response for urgent issues affecting project deadlines or field operations. Ryan from a construction company reports that every time he's called, the team answers promptly and handles issues with confidence and clarity, diagnosing problems quickly to save time and stress. For non-urgent requests, we typically respond within [OWNER: specific SLA commitment for standard support tickets] and provide status updates throughout the resolution process.
