Casper IT Support & Services

With our previous IT service, I often waited hours—sometimes days—just to be told they couldn't help. It was frustrating and exhausting having to escalate issues over and over. Since switching to 911 IT, the difference has been night and day. Their responses are prompt, their support is collaborative, and they actually solve the problem the first time. The Help Desk has been especially great to work with. They are patient, knowledgeable, and made the transition smooth even for team members who aren't tech-savvy. We're very pleased to be working with the 911 IT team and look forward to a long business relationship. I would absolutely recommend them.

We've had a fantastic experience with 911it. Their team is extremely helpful and always solves our issues. They make a real difference in our day-to-day operations. Their techs are knowledgeable and very friendly. We love having them in our lab. They take ownership of their work with an excellent attitude and always deliver outstanding results. If anyone is on the fence about choosing them as their IT firm, I would say they're making a great decision by getting 911 IT involved with their company.

What I love most about working with 911 IT is how easy it is to reach out with any issue—big or small. The staff don't just fix problems; they take the time to teach us how to handle simple things ourselves moving forward. That kind of support goes a long way. If someone were unsure about choosing 911 IT as their IT provider, I'd tell them to go for it! The team is always available, efficient, and truly knows their stuff. Everyone I've interacted with has been incredibly friendly and knowledgeable— there's never been a time when someone didn't know how to solve an issue. It's a level of service that gives you real peace of mind.

Every me I've called in, the team at 911 IT has answered promptly and handled my issue with confidence and clarity. They're incredibly skilled at diagnosing problems and narrowing down solutions quickly, which saves us me and stress. What really stands out is how courteous and easy they are to talk to—they make tech support feel like a conversation, not a chore. They even went the extra mile to confirm everything was functioning properly to prevent future issues. Their staff is not only knowledgeable and preventative, but also fun, relatable, and genuinely enjoyable to work with. If you're on the fence about outsourcing IT, consider this: unexpected tech problems can be costly, especially if your business isn't equipped to handle them internally. For many companies, outsourcing to a firm like 911 IT is not just smart—it's essential.

I like the prompt, knowledgeable service I've received from 911 IT every time I have a computer issue. They're friendly and willing to answer any questions I may have about the issue. 911 IT has been excellent each time I've needed help, and they are quick to respond to any technical problems, usually within the same day! What more do you need from an IT firm? What I like about them is that they are knowledgeable and always friendly. They have been able to solve any issues I have come across so far, no matter how odd the situation is.

911 IT is very responsive to my computer support needs. They have a knowledgeable team and are quick to respond. Their employees are knowledgeable, they can instantly find the answers to most problems. They don't stop until they fix your problem. They keep things simple for us and are easy to communicate with. I would readily recommend 911 IT to anyone looking for top-quality IT support.

Working with 911 IT has been a fantastic experience. Their IT support team is not only highly knowledgeable but also personable and fun to interact with—making even frustrating tech issues feel less stressful. Whenever I need to call for support, I can always reach someone who's ready to help right away.

If you're on the fence about choosing 911 IT, my advice is simple: go with them. They're always on top of things, and the staff I've worked with are easygoing, hardworking, and truly committed to helping their clients succeed.

We have loved the peace of mind using 911 IT has given us. They are great at answering their phone and solving our problems quickly. I have worked for the past year or so with Calvin and his crew. I really like how quickly they respond to my questions and concerns. We are upgrading our machines with them now. They help us with backup services and with virus protection. Give 911 IT a shot! It is worth it!

I could write a short novel to describe the work that 911 IT has done for me. The work is impeccable, and I think it's fair to say that they won't quit until you're happy and have exactly what you want. Have known Adam (the owner) since he started the business, I keep thinking that this will be the last time I will ever see him.. And then I spill coffee on my keyboard, It's either the 2nd or the 3rd time I've fried my hard drive, and in every case 911 was able to manage the problem for me!! They are very good at setting entire systems up, fees are reasonable...and honestly, I wouldn't consider taking my computer business anywhere else. Needless to say, I recommend them highly as they are reliable, fairly priced, and some of the hardest working nicest people I know. If you have computer problems, either great or small....do not hesitate to call them. You'll be glad you did.

The 911 IT team is incredibly responsive and committed to resolving issues completely. I was on the phone with 911 IT and accidentally dropped the call. Instead of having to start over with someone new, the same technician called me back to continue helping. That level of follow- through is rare and speaks volumes about their dedication to customer care.

911 IT's staff are friendly, knowledgeable, responsive, patient, and professional. You can tell they genuinely care about helping their clients. If you're considering IT support, sign on with 911 IT—you'll be glad you did.

What I like most about 911 IT is their knowledge and prompt responses to issues. If someone was on the fence about choosing them as their IT firm, I'd say if you need good IT support for your company, you should seriously consider 911 IT. The staff is always willing to help, ensuring that everyproblem is addressed efficiently.

We love that 911 IT provides IT, phone, and hosting services. I didn't realize how interconnected those services were and what a pain it was to try and work with three different providers before we started working with 911 IT. Only working with one company that knows all about our company and the way we are setup has been a great asset to our company. I really appreciate that 911 IT can diagnose and fix problems remotely. With their remote service, our downtime is minimal which saves us time and money. Keeping us up and running is a real priority to both my company and 911 IT. With all that 911 IT provides, one of the biggest things they provide is peace of mind. That is worth A LOT to a business owner.

911 IT really took the time and put in the effort to learn about our business and industry to help our company succeed. Our company was using a hard copy paper ticket system that was not easy and was causing many issues for us. 911 IT built us a custom software to streamline our business procedures. No longer are we using paper, as we have a smooth paperless system that allows signatures on a pad and online storage of all our counter tickets. This piece of software saves us time and money day after day. Their quick response time also saves us money since we have little downtime. Not only have they helped us with custom software, but they host our website, email, and do our spam filtering and give us advice when they see something we need. 911 IT has a friendly staff that is always fast to respond and is an all-around great company! Give them a shot!

I love that I can call 911 IT and their techs can remote into my systems and take care of the problem without having to wait for someone to come onsite. The staff is very friendly, and they always put their best foot forward to resolve the problem as soon as they can. They answer my questions quickly and are always asking if I need anything else. They truly care about us and helping our company succeed. I have been so happy with their service that I have used them at my home for my IT issues as well as at the office.

When I call for assistance, the response is instantaneous. I'm on the phone with a real person right away, and they're able to assist me with whatever issue I'm having. I've never been told that I need to call back, talk to someone else, or find a different solution. I especially enjoy that I have one of 911 IT's employee that makes frequent visits to our office and makes it a point to come see me in my office and ask if I'm having any IT issues he can assist with. Anyone at 911 IT can assist me with IT issues, but I like the fact that we have one representative that pays closer attention to our company, specifically. A hesitation I would have when choosing an IT firm would be around the knowledge and understanding they would have with the industry-specific programs we utilize. Not many organizations use Bluebeam or Onscreen Takeoff, but 911 IT's been able to understand these programs and work through solutions that might arise. Simply put, they aren't limited to how they can serve your organization. They offer a broad range of knowledge and solutions regardless of the software and systems your company uses.

We brought in 911 IT because we were at a point in our business where we needed professional IT support. Our business had outgrown the services of our previous technology provider and we couldn't afford the periodic downtime we experienced with our internet and phones. We looked at a few other IT firms and went with 911 because they are truly problem solvers. Their responsiveness is the best I've seen in the industry. Phone calls are answered and with their online support capabilities, most issues are resolved within minutes. They have a great depth on knowledge on today's technology and they are reasonable priced, given all they offer.

I like that I can call someone and get a response. When a solution can't be found, you guys send a tech out to the field to solve the problem. I like the training videos that 911 IT provided on malware and how to not be susceptible to phishing scams and other similar things. 911 IT has a quick response time, although sometimes the only reason it takes long is because the problem is too advanced for the tech who first got assigned the issue. I like how your staff is always willing to try and resolve the tech problems I have in a timely manner. They are always very patient and explain things very well.

I have known about 911 IT and Adam since I met him in a line waiting to be seated for dinner at a restaurant years ago when he had just started his company. 911 IT is the absolute BEST company I have ever worked with. As a tech-impaired geezer, I struggle with most computer and online functions. However, as a lawyer, I must navigate the internet, log into legal research databases, operate the court's electronic filing system, manage my email, and download various documents. Being computer literate is essential to my life and work as an attorney. Without 911 IT, I simply could not function. Countless times, I have called 911 IT in a panic, and their team has talked me off the cliff. They took control of my computer, fixed what I couldn't understand, and ultimately helped me accomplish what I needed to do. They keep things simple while being SO PATIENT AND KIND. I have discussed with Adam the idea of taking 911 IT nationwide because there are many people like me who struggle with technology, and having the ability to just call in, get the call answered live by tech, and have the problem addressed is just beyond wonderful. 911 IT and its kind and patient team have saved my life so many times, I lost count at about 1500. You will not regret partnering with 911 IT.

I am so thankful to have the pleasure of working with your various staff. I first worked with 911 IT years ago in the law office of Janet Jenson. No matter the issue(s) that we encountered with our computers your entire staff was always very helpful and outstanding reflections of your Company. I worked with various computer representatives and everyone wanted to make sure we were satisfied customers.

Since then I have used your Company several times to help with various minor computer problems for my home computer. On Friday May 8, 2020 I called your office mid-afternoon as I had decided I knew enough to delete an email address that I assumed was bogus. When I re-opened my email everything and I mean everything was gone.

Your staff worked diligently trying to figure out what I had done. After determining I had corrupted and damaged badly my entire email system, I cried and cried like a baby. Your representatives did not laugh, discount my frustrations or make me feel silly. Garrett and Calvin sympathetically explained they would be able to restore most, if not all, of my entire email for the past several years; that it would take time; and that a lot of the work could be done remotely.

I know practically nothing about computers, I am totally intimidated, and know just enough to be dangerous, and so whatever possessed me to think I could delete something I'll never quite understand. I consider myself lucky to have worked with your staff. As a senior citizen who is pretty much clueless about computers, no one at 911 Computers, not even once has made me feel stupid. You have some of the most competent, kind, compassionate and even tempered computer representatives I have had the pleasure of working with. I get alarmed and panicky when trying to figure out technology. It is basically because it seems like a foreign language to me. However, when someone takes the time to explain and repeat information in a kind and helpful way I can grasp the concept. Although, apologetic, for my inability to remember long ago passwords and log-ins I was never made to feel I was bothersome. Your staff remained very helpful, courteous, and professional. Rachel in the Accounts Payable cannot be left out, she has been nothing but accommodating regarding my payment for the services rendered. Everyone I have worked with in your Company are the MOST kind, empathic, even tempered, helpful customer service representatives ever. They go the extra mile with a smile, resetting parameters and rechecking settings to make sure my computer works as simply as possible for me. Your staff made a point of not letting my panic become theirs and without giving the idea they were growing impatient. The dedication, knowledge, patience and kindness your entire staff exhibit is hard to surpass.

I have been with 911 IT for a while, and I have had no complaints with the time I have been with them. The 911 IT team are always punctual and responsive. The remote service is great. They are always on time and the remote service is great so that we don't have to worry about the security of our computers. I have had no complaints. I recommend them.

I've only been using 911 IT for a short time, but I'm already very happy with the service I've received. The team has been timely, responsive, and on top of things whenever I've had an IT question. Their initial presentations were clear and informative, which made getting started with them easy. I don't have much more to share yet since it's still early on, but so far, I have no complaints. Thank you for the great start!

911 IT really came to the rescue when all others failed. I mean ALL others failed. My wife and I thought we had lost years of pictures, videos and songs that were stored on our hard drive. Our computer pooped out one day and decided to freeze up the hard drive. We thought our trusty local PC company would be able to fix the situation since it was a computer they built for us. They could not pull anything from the hard drive.

Enter 911 IT! It took them a couple of days to get every bit of info from the hard drive. (See what I did there...every BIT? Bad dad joke.) We were treated kindly, and the end result was exactly what we needed. We literally lost sleep thinking we were out all of those memories. I strongly and unequivocally recommend 911 IT for all things IT.

911 IT has been a godsend to our company, especially to me. They are always available and can take care of any need we have right away. I never panic anymore when something isn't working right, I just call anyone on the team, and they pleasantly take over, and the problem is gone. Anyone there can handle all our issues. Thank you 911.

We sure appreciate you and the good work you and your company does for us. Very fair and top quality work. You have taken a huge load off me and made our system more protected than it ever has been. You preformed a major upgrade and it all works flawlessly. Prompt, professional, good value, good quality equipment, polite and skilled people I enjoy having around my business. What more could one expect. We are happy happy!

We started using 911 IT when we tired of waiting for our issues to get resolved. Having a dedicated IT team, not a tech person that does it "on the side" has saved me time and money. Their experienced team helps me price check and make decisions when it comes to equipment and software. Since outsourcing our IT to 911, the 911 team has setup our new location and everything was running great before we opened our doors. You will not regret it, Call 911 IT!

I like working with 911 IT because they have an in-house tech who is friendly and knowledgeable about my computer. This is especially important since I work only one day a week in the office and need to clear emails remotely on other days. Having an in-house person makes a big difference. Every staff member from 911 IT I've worked with has been helpful, and it's always a great experience when I need support.

We have worked with 911 IT for many years, and I can tell you they are not just another IT company. They care about us and are always looking out for our best interests. They are proactive and always looking towards the future to solve potential problems before they become actual problems. I was very impressed before quarantine was implemented: 911 IT reached out to us to develop a plan to be able to move all of our employees home if the need arose. Of course, the need did come, and we were relieved to already have a plan in place, especially since it occurred during tax season. It's things like this that really set them apart. It shows they really care about us.

I love working with 911 IT's friendly and knowledgeable staff. I feel confident knowing that I can call anytime, and that help is only one phone call away. They are respectful and no question is ever beneath them. Their attention to detail is unmatched to any other company. 911 IT truly cares about our needs and has personalized their services to fill a real need for the accounting and CPA industry. They always demonstrate knowledge and an eagerness to go above and beyond. Once I found 911 IT, I knew that I found a great provider. I feel safe knowing our company is protected and backed up by 911 IT. They always have our best interest in mind even during the busy tax season. If you are looking for a new IT service provider, 911 IT is exactly what you need. My advice is to hire 911 IT or you are crazy!

This company is the go-to for IT services. They always have someone who is willing to help if not immediately, within the next 24 hours. They know how to fix everything, and their services are wonderful. No matter the time of day or night they are always willing to help me out and they just saved our company after a computer mishap we had. Props to the owner Adam for building such a responsible and trusting company. Would suggest to all my friends looking for IT support hands down.

We've been consistently impressed with the prompt response we receive whenever service is needed. While we've never worked with another IT firm, the fact that we've never felt the need to look for a replacement speaks volumes. The staff is courteous, responsive, and always willing to figure things out—never once passing the buck or saying, "that's not my job." That kind of dedication is rare and incredibly valuable.

911 IT delivers exactly what you hope for in a tech partner—quick, easy service from a team that's genuinely friendly and solution-focused. They've completely changed my perception of IT support. There's no tech jargon, no attitude—just helpful people who get things done without wasting your time. If you're on the fence, don't be. This is a vastly different and enjoyable experience compared to the typical IT firm.

911 IT has been a breath of fresh air. Every time I've reached out, I've gotten quick answers and real help-no waiting, no runaround. Their team is friendly, knowledgeable, and always ready to jump in, whether it's online or in person. I've seen firsthand how they support our office, and there's never any dread in calling them-we know the issue will be solved. If someone was on the fence, I'd absolutely give a glowing review. I'm genuinely glad we have 911 IT working with us.

Working with 911 IT has been a great experience. They're accessible and responsive, and they've come on-site whenever we've needed them. It's clear they understand our industry and the security standards required to keep client data safe.

If you're on the fence about choosing an IT firm, I'd say this: Yes, there are bigger companies out there, but 911 IT offers that small business touch that makes a big difference. Their team is not only knowledgeable but also friendly and approachable, which makes working with them easy and enjoyable.

911 IT has been a game-changer for our business. Their team is incredibly responsive and professional qualities that are absolutely essential for keeping our operations running smoothly. What sets them apart is their dependability and ability to handle every aspect of our IT needs without hassle. The staff is always polite and attentive, making us feel heard and supported every step of the way. If you're on the fence about choosing an IT firm, I can confidently say 911 IT is the partner you want in your corner.

The attitude and expertise that 911 IT brings to the table are outstanding! They demonstrated incredible skill and knowledge while helping me with my tech needs. Their ability to handle even the most challenging issue with ease truly sets them apart. I'm impressed by how they showcase their abilities and get the job done right. Thank you, 911it, for all your exceptional support!

911 IT really knows what they are doing! I've had Andrew Shelton help me and my office with many computers and tech needs we have had. I wanted to create a more efficient way to communicate with clients and respond to rental inquiries and Andrew's knowledge help me quickly streamline that process saving me time and allowing me to focus on tasks that will produce more profit.

911 IT's response time has been so great! Most of the time they will resolve our issue before we hang up the phone. When we find ourselves in IT trouble we are usually in a mess until we call 911 IT and they get things working again. They are experienced and they take time to know our setup. This allows them to resolve our issues fast. We feel comfortable using 911 IT and they have been able to solve the problems we have run into so far. Give them a try, you won't regret it!

911 IT's services allows us to focus on our core business by effectively and safely managing our security for our cloud-based services, such as Microsoft Office365, Atlassian, GitLab, NextCloud, and more, including virus and cybersecurity protect on on our computer system connected to our network. As end users, we are consistently impressed by the professionalism, courtesy, and expertise of 911 IT staff. They are professional, courteous, and knowledgeable on all types of support questions we throw at them, they thoroughly research options before responding, and work with us to implement the right solutions.

911 IT has been a pleasure to work with. Their help team is consistently friendly, responsive, and eager to resolve any issues that come up. Whether it's a quick fix or something more involved, they jump in with a great attitude and a real commitment to getting things right. If you're considering an IT firm, I'd absolutely recommend giving 911 IT a try— they're dependable, courteous, and truly care about supporting their clients.

When hiring 911 IT, we didn't realize it would be like having a inhouse IT department without the overhead cost that comes with an inhouse department. They are part of our team. They want us to succeed and they have our best interest in mind. Our problems are resolved quickly, as they want us to be successful and they work to make sure our goals are a priority to them as well. It's such a simple concept, but as a business owner it means a lot. 911 IT is honest and their skills are top notch. Our original goals as a company were to keep our overhead and downtime low while still keeping the quality of work high. During the last few years, 911 IT has worked to meet that challenge as I am sure they do with all of their customers. Give them a try today! I don't see any reason why you shouldn't!

911 IT has been an invaluable partner for our accounting firm, especially when it comes to meeting strict IRS and PCI security requirements. They've helped us implement and maintain backend network protocols and compliance measures that are far beyond our technical understanding. It's reassuring to have a team that knows our setup and can jump in to solve any IT issue—whether it's small, big, or catastrophic— without us needing to explain everything from scratch. While they're not the cheapest and some fixes take longer than we'd like, the peace of mind they provide is worth it. Their staff is consistently polite and helpful, and having a dedicated technician has made a huge difference in resolving issues quickly. If you're serious about protecting client data and want a reliable IT partner who truly understands compliance, 911 IT is the way to go.

The best thing about using 911 IT is the convenience of being able to send a message and have online or onsite support almost immediately. If I have any IT issue, I know it will be taken care of quickly. 911 IT goes out of their way to make anything we need very simple. They go above and beyond, even if it is a small project. I have worked with a lot of IT companies, and 911 IT has been by far my favorite company to work with. Having them is the equivalent of having a full time IT guy available in my office. Give 911 IT a call, they are the best!

911 IT was phenomenal to work with! After calling tech after tech to come out to find out the issues with our phone lines, Adam came out within a few hours and FIXED our phones immediately! He took the time to LOOK what was wrong instead of just glancing at the issues and bidding us out at thousands of dollars. I will 100% use 911IT again in the future. Absolutely outstanding company!!

911 IT is always open to suggestions and willing to work with us in solving problems. They are very knowledgeable and if they don't have the answer, they are good at finding the answer soon. 911 IT takes a proactive approach by making suggestions to help us ensure future system stability. Their techs are easy to work with, very responsive, and always check back after a fix to be sure the problem has been resolved.

I truly appreciate the accessibility to assistance that this company provides. Whenever I've needed help, they've always been there for me. If anyone is on the fence about choosing them as their IT firm, I can confidently say that they've never let me down. They've consistently gone above and beyond to correct any issues to the best of their ability. What I also love about the staff is their kindness and responsiveness - they're always quick to respond to my email requests, making me feel valued and supported.

From the moment 911 IT's sales rep met with us, we knew we were in good hands. He was punctual, responsive by phone and text, and answered every question we had. Since then, 911 IT Help Desk has been absolutely fantastic—every task we've thrown their way has been handled quickly and thoroughly. It's been such a relief to work with a team that actually follows through.

Before switching, we were stuck with a mediocre IT company that wouldn't return our calls and took weeks to resolve even basic issues. It was frustrating and caused serious delays in our projects. Now, with 911 IT team, things get done in hours—not weeks—and we finally feel supported. I can't emphasize enough how great 911 IT has been to work with. If someone's on the fence, I'd tell them: don't wait. You'll wish you'd made the switch sooner.

By doing a security audit, I was able to not only find the security issues, I was also able to fix the issues, I sleep better knowing my systems and data are safe. The value of the information they provide is worth 10X what they are charging for the audit! I highly recommend hiring 911 IT, they are cybersecurity experts!

I feel like 911 IT is proactive and is on top of current issues. I've been with 911 IT for several years, and they have done a great job for me. Their team is always responsive and helpful. They take ownership of issues by listening well and following through. I recommend them to anyone who is tired of dealing with computer issues and wants a great team on their side.

Working with 911 IT has been a great experience. I appreciate the flexibility—whether it's submitting a support ticket or calling for immediate help, there's always someone ready to assist. The team is knowledgeable, and if they don't have an answer right away, they make sure to find it and follow up.

If you're on the fence about choosing 911 IT as your IT firm, don't be. You will not be disappointed. Their staff is outstanding—no matter how complicated our outside software is or how many calls it takes, they remain dedicated, helpful, and focused on resolving and preventing issues. It's clear they genuinely care about their clients.

Firm we have noticed that they are more knowledgeable than the other companies we have used in the past. When I call in, I do not have to worry about them getting things fixed because they are reliable, fast and they get things done. I would recommend them to anyone that is thinking about changing IT companies. We made the change and are glad we did.

911 IT has been an incredible partner for our IT needs. They're always available, extremely knowledgeable, and quick to resolve any issues that arise. Their staff are friendly, professional, and truly dedicated to helping until the problem is solved. If you're on the fence about choosing an IT support team, I can confidently say that working with 911 IT is money well spent.

911 IT has been a game-changer for us. Their response time is lightning fast, and their deep knowledge of all things IT gives us total peace of mind. If you're on the fence about choosing an IT firm, take the leap of faith and go with 911 IT—you'll be glad you did! And I have to give a special shoutout to their help desk—they've tackled every single issue we've thrown at them (and trust me, there have been a lot). We couldn't ask for a better partner.

I've had the pleasure of working with 911 IT on a few different occasions. They have done work for both my personal computer and business networks. They are very knowledgeable, honest, and incredibly competitive in pricing. I would recommend anyone looking for computer work done to give them a try. I look forward to continued use of your services in the future

I rely on 911IT for both my business and personal internet security. In today's increasingly complex security landscape, their services stand out. The company's security design solutions are not only more innovative and comprehensive but also more sophisticated than those offered by other vendors I've worked with. Having used their services for several years, I have consistently been satisfied with the results. 911IT is a forward-thinking company that prioritizes reliability. While I rarely need to reach out for support, when I do, I can count on a knowledgeable technician who promptly resolves any issues remotely. Thanks to 911IT, I've been able to avoid the security breaches and data losses that some of my colleagues have experienced.

I use these guys for all of my business network needs, Josh is usually the rep who helps me, and I always ask for him. Every time I call, they know exactly who I am and have my file (or whatever they use to organize their customers) pulled up in front of them ready to help. They are always in a good mood when helping me - even when my needs are super difficult - and they always get the issue solved very quickly. I highly recommend 911 IT!

Working with 911IT feels like having an entire IT department at my fingertips, without the hefty salary of a full-time IT person who would require paid vacation. I get on-demand, knowledgeable, and reliable IT support that has truly taken the burden off me as an administrative partner. They've improved our IT systems in ways I never could have on my own. As an accountant, I'm naturally frugal, so I really appreciate the value that 911IT brings—they offer a level of expertise and support that simply can't be matched by in-house staff.

Before 911IT, I worked with an independent IT professional who was friendly and helpful, but sometimes it would take hours or even days for him to respond. With 911IT, I get the same friendly, helpful support, but with prompt responses every time. What's more, they work with other firms in my industry and have provided valuable suggestions that have greatly improved our IT systems.