November 24, 2025
Holiday season can be hectic enough without technology mishaps adding to the stress. With customers squeezing in last-minute tasks and employees managing family commitments, tensions run high. The last thing you want is to disappoint anyone due to preventable tech mistakes.
Consider this your essential Holiday Tech Etiquette Guide—because no one wants to be remembered as the business that spoiled someone's day.
1. Update Your Online Business Hours Now—Before Frustrated Calls Start
Imagine a customer rushing across town on their lunch break because Google says you're open, only to find the doors locked and lights off. Congratulations—you've just created an unhappy customer.
Make sure to update:
- Your Google Business Profile—the primary source for customers
- Facebook, Instagram, Yelp—all platforms where customers might check your hours
- Your website banner featuring a clear holiday schedule
- Apple Maps—yes, plenty of people use it too
Example update: "Happy Holidays! We'll be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to celebrate with family. Normal hours resume Monday morning—we might be a little groggy but ready to assist!"
2. Craft Warm Out-Of-Office Replies That Feel Human, Not Robotic
If you're away, avoid leaving customers hanging in email limbo. An effective auto-reply acts as a welcoming doorman—professional, yet approachable.
Sample out-of-office message: "Thanks for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll reply once we're back and caffeinated. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday!"
3. Keep Out-Of-Office Messages Brief—No Need for Personal Travel Details
Stick to essentials. Customers don't need to know every family visit or travel plan—for example, Aunt Carol's in Denver or Bob's Friendsgiving potluck.
Aside from being oversharing, too many details can pose security risks. Provide dates, expected response times, and alternate contacts, saving stories for social media.
4. Test Your Phone Systems to Prevent Customer Frustration
Holiday callers are often pressed for time and stressed. Verify your voicemail greeting matches your actual hours—don't send callers on a frustrating chase.
Pro tip: Call your own number. You might be surprised how many businesses still use greetings from years ago.
Example voicemail: "You've reached [Business Name]. Our office is currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent issues, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Avoid Last-Minute Panic
If your business ships products, be sure to share "order by" dates prominently on your website and remind customers via email well ahead of time.
Late deliveries frustrate customers, but missed expectations damage relationships. No one wants to explain why an anniversary gift arrives late.
The Bottom Line: Proper Etiquette Leads to Happy Customers and Thriving Business
Holiday tech etiquette is simple: set transparent expectations, communicate genuinely, and respect your customers' time. A few thoughtful updates can prevent headaches and keep your business reputation shining bright.
Keep in mind: Your goal is more than just avoiding issues—it's about making customers feel valued, even when you're away.
Need assistance ensuring your systems and customer experience remain seamless and professional this holiday season? Call us at 801-997-8000 or click here to book your free 10-Minute Discovery Call. Let's explore simple steps to keep your operations smooth while you enjoy a well-earned break.
