IT Support Requirements for Construction Companies Using Procore
A construction company using Procore needs more than basic computer repair. It needs reliable jobsite connectivity, secure mobile devices, properly managed user accounts, protected Microsoft 365 services, dependable backups and technicians who understand how construction applications fit together.
For a construction company with 25–50 employees, the most important IT priorities usually fall into five areas:
- Reliable infrastructure and jobsite connectivity
- Secure access for office and field employees
- Support for Procore and connected construction applications
- Cybersecurity and data protection
- Fast help desk support and long-term technology planning
Procore is a critical business application, but it does not operate in isolation. Employees still depend on laptops, tablets, smartphones, email, Microsoft 365, internet connections, browsers, identity systems and other construction software. When one of those supporting systems fails, employees may experience the problem as a Procore issue even when Procore itself is working correctly.
This guide explains the IT foundation a construction company needs to keep Procore users productive in the office and across active jobsites.
What Does Procore IT Support Actually Include?
Procore IT support generally involves managing the technology surrounding the application rather than replacing Procore's own product support team.
A construction-focused IT provider should be able to help with:
- User devices and operating systems
- Internet and wireless connectivity
- Microsoft 365 accounts and identity management
- Single sign-on and multi-factor authentication
- Browser and mobile application performance
- File storage and document access
- Email notifications and communication systems
- Security policies and device protection
- Connections to accounting, estimating and design applications
- User onboarding and offboarding
- Backup and business continuity planning
- Coordination with Procore and other software vendors
When a user cannot access a project, upload a drawing, receive a notification or synchronize information from the field, the underlying cause may involve permissions, connectivity, the device, the browser, email filtering or another integrated system. A capable IT provider helps isolate the cause and coordinates with the correct vendor when necessary.
Learn more about IT support for construction companies.
The Five-Part Procore IT Support Framework
1. Build a Reliable Technology Foundation
Procore is cloud-based, which means dependable access depends on the devices and networks employees use to reach it. A weak internet connection, outdated laptop or poorly configured browser can interrupt work even when the Procore platform is available.
The supporting infrastructure should include:
- Business-grade internet service at the main office
- Secure wireless networks
- Managed firewalls and network equipment
- Current Windows or supported mobile operating systems
- Standardized laptops, tablets and smartphones
- Automatic operating system and application updates
- Reliable access to Microsoft 365 and cloud file storage
- Backup connectivity for critical locations
Standardization matters. When employees use many different device types, operating systems and browser versions, troubleshooting becomes slower and application behavior becomes less predictable.
Office Connectivity
The main office needs enough bandwidth for project managers, estimators, accounting personnel and administrators to use Procore alongside email, cloud storage, video meetings, design files and other business applications.
A network assessment should review:
- Internet speed and reliability
- Firewall capacity
- Wireless coverage
- Network congestion
- Guest network separation
- Backup internet options
- Remote access requirements
Jobsite Connectivity
Jobsites create a different set of problems. Field employees may work from trailers, vehicles, temporary offices or areas with limited wired internet availability.
Depending on the project, jobsite connectivity may require:
- Temporary business internet service
- Cellular routers or hotspots
- Secure jobsite Wi-Fi
- Wireless access points
- Mobile VPN access
- Failover internet service
- Separate networks for employees, guests and connected equipment
911 IT provides secure jobsite Wi-Fi, mobile VPN access and cloud collaboration support as part of its construction IT services.
2. Secure User Access and Mobile Devices
Construction employees often access Procore from several locations and devices. A project manager may sign in from an office laptop, a jobsite tablet and a personal or company-issued smartphone in the same day.
That flexibility is valuable, but it increases risk when accounts and devices are not centrally managed.
A secure access strategy should include:
- Unique accounts for every employee
- Multi-factor authentication
- Strong password requirements
- Role-based permissions
- Device encryption
- Automatic screen locking
- Endpoint security software
- Remote device management
- A process for lost or stolen devices
- Immediate account removal when an employee leaves
Why Shared Accounts Create Problems
Shared accounts make it difficult to determine who viewed, changed, downloaded or distributed project information. They also create delays when passwords change or employees leave.
Every user should have an individual identity with access based on job responsibilities. A superintendent may need different permissions from an estimator, accounting employee, subcontractor or executive.
Mobile Device Management
Mobile device management helps a construction company apply security standards to company-owned tablets, laptops and smartphones.
Depending on the platform and device, an administrator may be able to:
- Require encryption
- Enforce passcodes
- Install approved applications
- Remove business data remotely
- Block unsupported devices
- Confirm operating systems are current
- Separate business information from personal information
These controls are especially important when devices contain project photos, contracts, employee information, bidding documents or financial communications.
For additional protection options, review 911 IT's cybersecurity services.
3. Support Procore and the Applications Around It
Most construction companies do not use Procore alone. Their technology stack may also include accounting, estimating, document management, communication and design applications.
Common applications include:
- Procore
- Bluebeam Revu
- Buildertrend
- Sage 300
- QuickBooks
- AutoCAD
- On-Screen Takeoff
- Microsoft 365
- Microsoft Teams
- SharePoint
- OneDrive
A construction-focused MSP should understand how these applications depend on devices, storage, user permissions, email, networking and cloud services.
“A hesitation I would have when choosing an IT firm would be around the knowledge and understanding they would have with the industry-specific programs we utilize. Not many organizations use Bluebeam or On-Screen Takeoff, but 911 IT has been able to understand these programs and work through solutions that might arise.”
Kevin, Owner, Construction Industry
Typical Procore Support Requests
Common requests may involve:
- A user cannot sign in
- Multi-factor authentication is not working
- A project is not visible to the correct employee
- A tablet cannot upload photos from the field
- Drawings or documents are slow to open
- Email notifications are being filtered
- A browser extension or cached data is causing errors
- A laptop is low on storage or memory
- A user cannot access a connected Microsoft 365 service
- A file association is opening documents in the wrong application
- A third-party integration is not synchronizing correctly
The IT provider should first determine whether the issue is related to the device, network, identity, security settings or another application. When the issue is inside Procore itself, the provider should help document the problem and coordinate with Procore support.
Vendor Management
Without vendor management, employees may be sent back and forth between the internet provider, software vendor, hardware manufacturer and internal administrator.
A managed IT provider can act as the central technical contact by:
- Gathering error messages and screenshots
- Testing the device and network
- Reviewing account and permission settings
- Opening support cases with vendors
- Participating in troubleshooting calls
- Documenting the resolution
- Confirming the employee can work again
This reduces the time project managers and office personnel spend trying to determine which vendor owns the problem.
4. Protect Project, Financial and Bidding Information
Construction companies hold information that can be valuable to criminals, competitors and fraudulent vendors. This may include:
- Contracts
- Project plans and drawings
- Employee records
- Subcontractor information
- Banking details
- Payment instructions
- Bids and estimates
- Change orders
- Customer communications
Access to Procore does not eliminate the need to secure the rest of the environment. Attackers frequently target email accounts, employee credentials and endpoints because those systems may provide access to business information and payment conversations.
Essential Cybersecurity Controls
A construction company using Procore should consider the following baseline controls:
- Multi-factor authentication: Require an additional verification method for cloud accounts.
- Endpoint detection and response: Monitor laptops and desktops for suspicious behavior.
- Email protection: Filter phishing messages, malicious attachments and impersonation attempts.
- Security awareness training: Teach employees to recognize fraudulent login pages and payment requests.
- Patch management: Keep operating systems, browsers and applications current.
- Encryption: Protect information stored on laptops, tablets and smartphones.
- Access reviews: Regularly confirm that users have only the permissions they need.
- Backup and recovery: Protect critical information outside the production environment.
Protecting Against Payment Fraud
Construction companies frequently exchange invoices, purchase orders and payment instructions through email. A compromised mailbox can allow an attacker to monitor a conversation and send fraudulent banking information at the right moment.
Reduce this risk by:
- Requiring multi-factor authentication
- Using email impersonation protection
- Verifying banking changes through a separate communication channel
- Restricting who can approve payments
- Training accounting and project personnel
- Reviewing suspicious mailbox forwarding rules
Government Construction Requirements
Construction firms working on certain government or defense-related contracts may have additional cybersecurity obligations. Depending on the contract and information handled, requirements may involve CMMC, NIST or DFARS.
911 IT offers CMMC compliance services for organizations that need help evaluating and improving their security controls.
5. Create a Support and Technology Management Process
Construction work is deadline-driven. Employees need a clear process for getting help when technology interrupts a bid, inspection, project update or payment request.
An effective support model should provide:
- A live help desk
- Remote troubleshooting
- Onsite assistance when needed
- 24/7 access for urgent issues
- Priority levels for critical requests
- Documented escalation procedures
- Follow-up after the issue is resolved
- Technology documentation
“911 IT's response time has been so great. Most of the time they will resolve our issue before we hang up the phone. They are experienced and they take time to know our setup. This allows them to resolve our issues fast.”
Clay, Owner, Construction
Why Documentation Improves Support
Fast resolution depends partly on how well the provider knows the company's environment. Useful documentation may include:
- Employee and device inventories
- Office and jobsite network diagrams
- Internet provider details
- Software and licensing records
- Administrative account information
- Approved applications
- Security policies
- Backup systems
- Vendor contacts
- Standard onboarding and offboarding steps
When technicians can quickly review the environment, employees spend less time repeating information and the provider can troubleshoot more efficiently.
How Microsoft 365 Supports a Procore Environment
Many construction companies use Microsoft 365 for email, communication, identity and document collaboration alongside Procore.
Common Microsoft 365 services include:
- Exchange Online for email
- Microsoft Teams for communication and meetings
- SharePoint for controlled document collaboration
- OneDrive for individual business files
- Microsoft Entra ID for cloud identity
- Microsoft Intune for device and application management
The IT provider should manage these systems as part of the complete environment, including licenses, account security, email protection, permissions and device access.
911 IT's cloud services include Microsoft 365 management, secure remote access and cloud collaboration solutions.
How to Handle Employee Onboarding and Offboarding
Construction companies may add employees, subcontractors and temporary project personnel quickly. A standardized process reduces delays and security gaps.
New Employee Onboarding Checklist
- Confirm the employee's role and start date.
- Create an individual Microsoft 365 account.
- Assign only the required Procore permissions.
- Prepare and secure the employee's devices.
- Enable multi-factor authentication.
- Install approved applications.
- Configure email, Teams and file access.
- Provide basic security and support instructions.
- Confirm access before the first workday.
Employee Offboarding Checklist
- Disable the employee's accounts promptly.
- Revoke active cloud sessions.
- Recover company-owned devices.
- Remove mobile access when appropriate.
- Transfer project and email information.
- Review forwarding rules and delegated access.
- Remove unnecessary Procore permissions.
- Preserve records according to company policy.
Delays during offboarding can leave former employees with continued access to project, customer or financial information.
What Should Be Backed Up?
A construction company should identify which information exists inside Procore and which critical information remains in other systems.
Depending on the environment, backup planning may need to cover:
- Microsoft 365 email
- SharePoint and OneDrive files
- Accounting data
- Estimating files
- Local file servers
- Employee workstations
- Project photos and documents stored outside Procore
- Network and firewall configurations
- Business application databases
A business continuity plan should also define how employees will communicate and access essential systems when the office, jobsite or primary internet connection is unavailable.
Review business continuity services for information about automated backups, disaster recovery planning and cloud-based continuity options.
Common Procore IT Mistakes Construction Companies Make
1. Treating Every Problem as a Procore Problem
Login failures, slow performance and upload problems may originate from the device, browser, network, identity system or security software. Troubleshoot the complete environment before assuming the application is responsible.
2. Allowing Employees to Share Accounts
Shared credentials reduce accountability, complicate permissions and make offboarding difficult.
3. Using Unmanaged Personal Devices
Personal devices may lack encryption, endpoint protection, updates and remote wipe capabilities.
4. Waiting Until a Jobsite Opens to Plan Connectivity
Internet availability, cellular coverage and network equipment should be evaluated before field employees need access.
5. Giving Every User Excessive Permissions
Access should match job responsibilities. Excessive permissions increase the impact of mistakes and compromised accounts.
6. Assuming Cloud Software Eliminates Backup Requirements
Procore may hold important project information, but email, accounting, estimating and local files still require protection.
7. Failing to Remove Former Employees
Offboarding should disable accounts, revoke sessions, recover devices and transfer business information immediately.
8. Relying on One Employee to Understand the Entire Environment
Technology processes and credentials should be documented so the business is not dependent on one project manager, administrator or technician.
9. Ignoring Cybersecurity Until an Incident Occurs
Security controls are more effective and less disruptive when implemented before an account compromise, ransomware event or payment fraud attempt.
Procore IT Readiness Checklist
Use this checklist to evaluate whether your current IT environment supports reliable Procore use.
Infrastructure
- Office internet capacity has been reviewed.
- Jobsite connectivity is planned before projects begin.
- Firewalls and wireless equipment are centrally managed.
- Critical locations have a backup connectivity plan.
- Employee devices meet documented standards.
Security
- Every employee has an individual account.
- Multi-factor authentication is enabled.
- Laptops and mobile devices are encrypted.
- Endpoints are monitored and patched.
- Email phishing protection is active.
- Employees receive security awareness training.
- Access is reviewed regularly.
Support
- Employees know how to contact the help desk.
- Urgent support is available outside normal hours.
- The IT provider understands construction software.
- Vendor escalation procedures are documented.
- Support requests and resolutions are tracked.
Business Continuity
- Microsoft 365 and other critical systems are backed up.
- Backup jobs are monitored.
- Restoration procedures are tested.
- Critical vendor and account information is documented.
- The company has a plan for office or jobsite outages.
Questions to Ask a Procore IT Support Provider
- How many construction companies do you currently support?
- Do you understand Procore, Bluebeam, Sage 300, AutoCAD and On-Screen Takeoff environments?
- How do you determine whether a problem belongs to Procore, the network or the user's device?
- Will you coordinate directly with software vendors?
- Can you support office employees and field personnel?
- Can you design and support temporary jobsite networks?
- How do you secure tablets, smartphones and laptops?
- Do you manage Microsoft 365 and cloud identities?
- How do you handle employee onboarding and offboarding?
- What cybersecurity controls are included?
- How are backups monitored and tested?
- Is support available 24/7?
- Are onsite visits included?
- How quickly are urgent requests answered?
- Will you provide ongoing technology planning and budget guidance?
When Should a Construction Company Hire an MSP?
A construction company should consider managed IT support when:
- Employees regularly lose time to technical problems
- The company has multiple offices or jobsites
- Project managers rely heavily on mobile devices
- No one is responsible for cybersecurity
- Microsoft 365 permissions and licenses are difficult to manage
- Employee onboarding takes too long
- Former employees retain access after leaving
- The company has no tested backup or recovery process
- The current provider does not understand construction applications
- Technology decisions are being made without a budget or roadmap
A fully managed provider can take responsibility for the environment. Companies with an internal technology employee may instead use co-managed IT services to add monitoring, cybersecurity, project support and after-hours coverage.
Frequently Asked Questions
Does Procore provide its own IT support?
Procore provides support for its application and services. A managed IT provider supports the devices, networks, identities, Microsoft 365 environment, cybersecurity controls and other applications employees use to access and work with Procore.
Can an MSP fix every Procore issue?
No provider outside Procore controls the Procore platform itself. A construction-focused MSP can diagnose the surrounding technology, resolve local issues and coordinate with Procore support when the problem requires vendor involvement.
Why is Procore slow on some computers?
Possible causes include an outdated computer, insufficient memory, poor internet service, wireless interference, browser issues, security software, low storage space or other applications consuming resources. The device and network should be tested before drawing a conclusion.
Can field employees use Procore securely from tablets and phones?
Yes. Security should include individual accounts, multi-factor authentication, device encryption, mobile device management, current operating systems and a process for lost or stolen devices.
Does a construction company need a VPN to use Procore?
Because Procore is cloud-based, a VPN may not be required solely to reach Procore. A VPN or another secure access method may still be needed for internal file servers, accounting systems or other private company resources.
Should subcontractors receive the same access as employees?
No. Access should be limited to the projects and information each person needs. Subcontractor and temporary access should be reviewed and removed when no longer required.
How often should Procore-related permissions be reviewed?
Permissions should be reviewed when roles change, projects end or employees leave. Companies should also perform periodic access reviews to identify outdated or excessive permissions.
What happens when a jobsite loses internet access?
The response depends on the location and available service. Options may include cellular hotspots, secondary internet connections, failover routers and advance planning for limited-connectivity workflows.
Does Microsoft 365 need separate backup protection?
Businesses should evaluate dedicated protection for Exchange Online, OneDrive, SharePoint and Teams data. The backup plan should define retention, monitoring and restoration procedures.
How much does construction IT support cost?
Pricing depends on users, devices, jobsites, cybersecurity, backups and service scope. A construction company with 25–50 employees may commonly budget approximately $100–$275 per user per month for managed IT services.
Why Construction Companies Choose 911 IT
911 IT supports construction companies that rely on Procore, Buildertrend, Sage 300, AutoCAD, Bluebeam and other business-critical applications. The team provides the infrastructure, security and support surrounding those platforms so office and field employees can stay productive.
Construction clients receive access to:
- 24/7 help desk support
- Remote and onsite assistance
- Jobsite connectivity solutions
- Construction software support
- Microsoft 365 and cloud management
- Cybersecurity protection
- Backup and business continuity planning
- Proactive technology guidance
- A 100% satisfaction guarantee
“They are always available and can take care of any need we have right away. I never panic anymore when something isn't working right. I just call anyone on the team, and they pleasantly take over.”
Rhonda, Office Administrator, Construction Industry
To evaluate your Procore environment, device security, jobsite connectivity and support process, schedule a discovery call. You can also contact 911 IT for more information.
