Better than most other types of organizations, small and medium-sized businesses know that their Information Technology needs never take a day off. Maintaining a full-fledged in-house IT department is often an exercise in diminishing returns, with costs constantly going up and results failing to live up to expectations with ever greater frequency.
At 911 IT, we have a solution to that all-too-common scenario. It isn’t just about fast response times. Our clients have come to appreciate our reputation for competence and dedication to meeting their particular needs. Our managed IT support services provide you with a friendly team of tech-minded professionals who have the knowledge and experience to solve virtually any IT problem you may encounter, however big or small.
Not only that, we don’t just troubleshoot the problem and then leave, but go above and beyond by identifying strategies that might avoid the problem in the future and improve overall operations, while also reducing costs. Best of all, we are available 24/7/365.
How We Do Managed IT
In every way that matters, our managed IT support services meet and often exceed industry standards. That’s because we embrace best industry practices, relying on tried and true solutions where warranted yet unafraid of innovations that make sense.
The IT areas we support run the gamut, ranging from data backup and recovery to work station deployment and training. If you need assistance with mobile device configuration, remote monitoring, and security advice, we’re at your beck and call. Whether it’s a simple help-desk question to major office migration project, we have your business IT needs covered.
But that’s just the tip of the iceberg. We can also provide hardware and software assessments, application compatibility testing, database management, server optimization, and video communications assistance.
Whatever your IT support needs, 911 IT can provide the kind of help that keeps your business profitable and growing. You never have to feel uncomfortable calling or emailing us with questions. Our friendly and courteous team stands ready to share our IT expertise and help you in any way we can.
Benefits of 911 IT’s Managed IT Services
Access to 24/7/365 live support
Increased operational efficiency
Reduced operating costs
Cost-effective enterprise-level support
Proactive monitoring and maintenance
Managed IT FAQs
- QWhat is an MSP?
“MSP” stands for managed service provider—that is, a third-party provider of managed IT services, like 911 IT, that can oversee and maintain some or all of an organization’s IT systems.
- QWhy should my company hire an MSP like 911 IT?
Because it’s the most cost-effective way to go. Managing the increasingly specialized technologies in use today has become expensive. Qualified IT personnel are hard to find and they don’t come cheap. By contracting with an MSP, you can free up members of your in-house IT team to concentrate on developing revenue-enhancing projects.
- QWhat should I look for in an MSP?
The ideal Managed IT Service provider is one that does not simply sell you a service, but actively partners with you, the client, on an ongoing basis. They should offer not just a one-up solution but ongoing sound advice.
- QWhat kinds of Managed IT services does 911 IT offer?
They encompasse data backup and recovery, cloud and help desk services, telephony, network security, and much more.
- QWhat types of clients do you serve?
Our clientele includes companies and organizations in a variety of industries throughout the greater Salt Lake City region, including health care, accounting, construction, and other kinds of small and medium-sized companies.
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Absolutely Outstanding Company!
911 IT was phenomenal to work with! After calling tech after tech to come out to find out the issues with our phone lines, Adam came out within a few hours and FIXED our phones immediately! He took the time to LOOK what was wrong instead of just glancing at the issues and bidding us out at thousands of dollars. I will 100% use 911 IT again in the future. Absolutely outstanding company!!
Sarah HendriksenSummit Community Counseling
911 IT is the go-to for IT services!
This company is the go-to for IT services. They always have someone who is willing to help if not immediately, within the next 24 hours. They know how to fix everything, and their services are wonderful. No matter the time of day or night they are always willing to help me out and they just saved our company after a computer mishap we had. Props to the owner Adam for building such a responsible and trusting company. Would suggest to all my friends looking for IT support hands down.
Adam BlackhamCertus Tax
Great dedicated IT team!
We started using 911 IT when we tired of waiting for our issues to get resolved. Having a dedicated IT team, not a tech person that does it "on the side" has saved me time and money. Their experienced team helps me price check and make decisions when it comes to equipment and software. Since outsourcing our IT to 911, the 911 team has setup our new location and everything was running great before we opened our doors. You will not regret it, Call 911 IT!
Amy ArchuletaOwnerSpa Trouvé
Give them a try, you won't regret it!
911 IT's response time has been so great! Most of the time they will resolve our issue before we hang up the phone. When we find ourselves in IT trouble we are usually in a mess until we call 911 IT and they get things working again. They are experienced and they take time to know our setup. This allows them to resolve our issues fast. We feel comfortable using 911 IT and they have been able to solve the problems we have run into so far. Give them a try, you won't regret it!
Clay KellerPresidentKeller Construction
Their responsiveness is the best I've seen!
911 IT's responsiveness is the best I've seen in the industry. Phone calls are answered and with their online support capabilities, most issues are resolved within minutes. They have a great depth on knowledge on today's technology and they are reasonable priced, given all they offer.
Mark A. ReeseCIC, Founder and OwnerWasatch Preferred
Outsourcing our IT to Them has Been a Huge Relief to Our Company!!
911 IT is able to resolve all of our IT issues, even if the problem has been intermittent. Outsourcing our IT to them has been a huge relief to our company! They have a quick response time and are honest with all of our problems. Their staff is professional and are very helpful. Give them a try!.
Mitch ProbertAtlas Seals
They Provide Peace of Mind!!
We love that 911 IT provides IT, phone, and hosting services. I didn't realize how interconnected those services were and what a pain it was to try and work with three different providers before we started working with 911 IT. Only working with one company that knows all about our company and the way we are setup has been a great asset to our company. With all that 911 IT provides, one of the biggest things they provide is peace of mind. That is worth A LOT to a business owner.
Christian ThompsonFranchise Business Law Group
911 IT Always Exceeds My Expectations!
We have worked with 911 IT for many years, and I can tell you they are not just another IT company. They care about us and are always looking out for our best interests. They are proactive and always looking towards the future to solve potential problems. Before quarantine, 911 IT reached out to us to develop a plan to be able to move all of our employees home if the need arose. It's things like this that really set them apart.
Dianna IwaniecPreferred Accounting
911 IT Has Been a Godsend to Our Company!
911 IT has been a godsend to our company, especially to me. They are always available and can take care of any need we have right away. I never panic anymore when something isn't working right, I just call anyone on the team, and they pleasantly take over, and the problem is gone. Anyone there can handle all our issues. Thank you 911.
Rhonda SutherlandCraghead Building
They are Part of Our Team!
When hiring 911 IT, we didn't realize it would be like having a inhouse IT department without the overhead cost that comes with an inhouse department. They are part of our team. They want us to succeed and they have our best interest in mind. Our problems are resolved quickly, as they want us to be successful and they work to make sure our goals are a priority to them as well. It's such a simple concept, but as a business owner it means a lot. 911 IT is honest and their skills are top notch. Give them a try today! I don't see any reason why you shouldn't!
Wayne CarlsonM-Vac Systems
Give 911 IT a Shot! It is Worth It!
We have loved the peace of mind using 911 IT has given us. They are great at answering their phone and solving our problems quickly. I have worked for the past year or so with Calvin and his crew. I really like how quickly they respond to my questions and concerns. We are upgrading our machines with them now. They help us with backup services and with virus protection. Give 911 IT a shot! It is worth it!
Jaren RuffDesigner Floor Coverings
I Strongly and Unequivocally Recommend 911 IT for All Things IT!
911 IT really came to the rescue when all others failed. I mean ALL others failed. My wife and I thought we had lost years of pictures, videos and songs that were stored on our hard drive. Our computer pooped out one day and decided to freeze up the hard drive. Enter 911 IT! It took them a couple of days to get every bit of info from the hard drive. (See what I did there...every BIT? Bad dad joke.) We literally lost sleep thinking we were out all of those memories. I strongly and unequivocally recommend 911 IT for all things IT.
I Would Recommend Them to Anyone!
911 IT has been able to cut our IT expenditures by almost half and at the same time improve our systems reliability. Since moving to their IT Firm we have noticed that they are more knowledgeable than the other companies we have used in the past. When I call in, I do not have to worry about them getting things fixed because they are reliable, fast and they get things done. I would recommend them to anyone that is thinking about changing IT companies. We made the change and are glad we did.
James AdairWestern Timber Frame
They Truly Care About Us and Helping Our Company Succeed!
I love that I can call 911 IT and their techs can remote into my systems and take care of the problem without having to wait for someone to come onsite. The staff is very friendly, and they always put their best foot forward to resolve the problem as soon as they can. They answer my questions quickly and are always asking if I need anything else. They truly care about us and helping our company succeed. I have been so happy with their service that I have used them at my home for my IT issues as well as at the office.
Lisa NielsenB&M Plumbing & Heating
Would Highly Recommend to Anyone!
Great company! Always prompt to fix our problems right when they happen and very efficient and knowledgeable. Would highly recommend to anyone!
Craig SoderquistInsurance Agent
I Recommend Them!
I have been with 911 IT for a while, and I have had no complaints with the time I have been with them. The 911 IT team are always punctual and responsive. The remote service is great. They are always on time and the remote service is great so that we don't have to worry about the security of our computers. I have had no complaints. I recommend them.
Sam Sr. CragheadCraghead Building
I Wouldn't Consider Taking My Computer Business Anywhere Else!
I could write a short novel to describe the work that 911 IT has done for me. The work is impeccable, and I think it's fair to say that they won't quit until you're happy and have exactly what you want. I recommend them highly as they are reliable, fairly priced, and some of the hardest working nicest people I know. If you have computer problems, either great or small....do not hesitate to call them. You'll be glad you did.
I Would Recommend Them!
They always take care of my needs whenever I have a question. Their team is responsive, always on time and professional. I would recommend them.
911 IT Really Knows What They are Doing!
911 IT really knows what they are doing! I've had Andrew Shelton help me and my office with many computers and tech needs we have had. I wanted to create a more efficient way to communicate with clients and respond to rental inquiries and Andrew's knowledge help me quickly streamline that process saving me time and allowing me to focus on tasks that will produce more profit.
I Don't Know What I Would Do Without Their Help!
Great service...helped me out on many computer issues! Don't know what I would do without their help.
Jon JonesVillas in Vallarta
These guys are GREAT!
These guys are GREAT! They answer the phone every time I call and take care of the IT issue right away.
Lance PaulsonLance Paulson Insurance
911 IT Deserves 10 Stars!
I spent hours via computer and long distance with Mr. Adam from 911 IT in Utah. He was a gentleman and a scholar and resolved a host of problems that were caused by another company! He deserves 10 stars!
Thanks to All the People at 911 IT!
I was having a problem with my computer being really slow I had 911 work on it and now it works very well. The experience was very good thanks to all the people at 911 IT.
Chris PowellPowell Garage Door
I Highly Recommend 911 IT!
I use these guys for all of my business network needs, Josh is usually the rep who helps me, and I always ask for him. Every time I call, they know exactly who I am and have my file (or whatever they use to organize their customers) pulled up in front of them ready to help. They are always in a good mood when helping me - even when my needs are super difficult - and they always get the issue solved very quickly. I highly recommend 911 IT!
Excellent work. My computer is now protected. If anyone steals my computer, the important info will be useless to them. Thanks 911.
We Couldn't Be Happier!
911 IT got all of our pictures and data off of a damaged hard drive that we thought was toast. We were actually told by another company it was too damaged to recover. But not for 911 IT! They were so great to work with and seriously saved the day! We couldn't be happier.
911 IT is the best in town!
911 IT is the best in town! They know their stuff and are fairly priced! I love how they can do repairs remotely too!
Adam and his team are true professionals!! They are very knowledgeable and able to answer all my questions. Highly Recommended!!
Give Them a Try!
I've had the pleasure of working with 911 IT on a few different occasions. They have done work for both my personal computer and business networks. They are very knowledgeable, honest, and incredibly competitive in pricing. I would recommend anyone looking for computer work done to give them a try. I look forward to continued use of your services in the future.
Shayne HiattClean and Clear
I Highly Recommend Hiring 911 IT! They are Cyber Security Experts!
By doing a security audit, I was able to not only find the security issues, I was also able to fix the issues, I sleep better knowing my systems and data are safe. The value of the information they provide is worth 10X what they are charging for the audit! I highly recommend hiring 911 IT, they are cybersecurity experts!
Sam Jr. CragheadCraghead Building
911 IT is Amazing!
911 IT is amazing. Technology is such a cursed blessing. It is wonderful when everything is working as intended...but quickly turns to the end of the world when it's not. These guy know what they're doing.
911 IT Goes Out of Their Way to Make Things Simple!
The best thing about using 911 IT is the convenience of being able to send a message and have online or onsite support almost immediately. If I have any IT issue, I knowit will be taken care of quickly. 911 IT goes out of their way to make anything we need very simple. They go above and beyond, even if it is a small project. I have worked with a lot of IT companies, and 911 IT has been by far my favorite company to work with. Having them is the equivalent of having a full time IT guy available in my office. Give 911 IT a call, they are the best!
Very Fair and Top Quality Work!
We sure appreciate you and the good work you and your company does for us. Very fair and top quality work. You performed a major upgrade and it all works flawlessly. Prompt, professional, good value, good quality equipment, polite and skilled people I enjoy having around my business. What more could one expect. We are happy happy!
Gary SorrellsGlobal Remarketing
FINRA compliance protects your investors but it also protects your firm. We know regulatory compliance can feel like an additional challenge to reach and then maintain. 911 IT will help your firm realize compliance requirements by implementing and maintaining appropriate controls and monitoring systems. Having these assurances in place protects your customers and gives you an edge over your competition. In finance, reputation is everything. Don’t risk yours. Learn more.learn more
Health information technology includes the processing, storage, and sharing of health information. IT in the healthcare industry reduces errors, enhances quality, lowers expenses, decreases paperwork, and expands access. It is imperative that the privacy and security of electronic health information are maintained as they are stored and transmitted. Learn how 911 IT can help your business achieve IT Compliance through Managed HIPAA Services.learn more
Winning a government contract can level up your business strength, relevance, and productivity. Competing can feel intimidating, especially for a small to mid-sized business. Take heart—you’ve got this. You know the balance between pricing and proposal. You’re putting the puzzle together. One piece of the government contract puzzle is cybersecurity compliance. The government wants your bid—it even has policies in place to give your small to mid-sized business a competing chance. But when it comes to cybersecurity, it’s a level playing field for everyone. Fortunately, 911 IT understands NIST Compliance. Let us help get your business ready so you can focus on winning that bid.learn more