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VoIP Services

VoIP Services in the Great Salt Lake Region

The massive technical leap from a one-on-one rotary phone call, to a group video-chat on hand-held devices owned by a dozen individuals spread out across the entire globe, cannot be exaggerated. And that leap came about in large part thanks to VoIP.

So What Is VoIP Anyway?

Techies love their acronyms, and "VoIP" is no exception. This abbreviation stands for "Voice Over Internet Protocol," which is just another way of describing a two-way telephone call. The difference is that instead of an analog voice signal traveling across miles of copper wires from one phone to another, a digital voice signal is broadcast far and wide on the information superhighway known as the Internet.

office telephone

Yet VoIP does so much more than that. Besides enabling real-time, person-to-person conversation across small or great distances (just like the traditional telephone), it further enhances human communication by allowing the transmittal of faxes, text messages, documents, photographs, videos, and even conferenced video sessions by way of multi-directional audio-visual connections via worldwide broadband networks.

In other words, it is a far cry from how people communicated in your granddaddy’s day.

Key Business Features of 911 IT’s VoIP Services

Besides offering the benefits of a traditional analog switched telephone networks (a/k/a plain old telephone service, or “POTS”), a VoIP network from 911 IT provides the following voice and data features:

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Custom caller ID

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Custom on-hold music

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Company directory

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Voicemail to text/email

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Personal assistant

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Distributed calls via hunt groups

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Time-of-day call routing

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DND for incoming calls

And that is just a partial list. Best of all, unlike traditional PBX systems, VoIP does not require that a business disrupt the office and spend ridiculous amounts of money installing expensive wiring and hardware throughout the infrastructure. Rather, the voice-over-internet protocols can be implemented digitally on existing phones, software, mobile applications, and web pages.

Managed IT FAQs

  • QAm I able to set up VoIP with a member of my team?

    If your business has limited in-house IT resources and expertise, outsourcing to 911 IT for your VoIP and other IT services will provide vital support and knowledge to effectively set up, manage, and maintain your VoIP system.

  • QIs VoIP setup complex?

    A VoIP system can be complex, with multiple lines, extensions, and integrations. 911IT can help ensure that everything is set up and working properly.

  • QIs VoIP expensive?

    VoIP will certainly bring cost savings. However, the setup and maintenance of these systems as well as other IT management tasks can end up costing your team time and resources you should be devoted to growth and customer service. Let 911 IT help you start saving today.

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911 IT Really Knows What They are Doing!

911 IT really knows what they are doing! I've had Andrew Shelton help me and my office with many computers and tech needs we have had. I wanted to create a more efficient way to communicate with clients and respond to rental inquiries and Andrew's knowledge help me quickly streamline that process saving me time and allowing me to focus on tasks that will produce more profit.

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Brad Harper

I Highly Recommend 911 IT!

I use these guys for all of my business network needs, Josh is usually the rep who helps me, and I always ask for him. Every time I call, they know exactly who I am and have my file (or whatever they use to organize their customers) pulled up in front of them ready to help. They are always in a good mood when helping me - even when my needs are super difficult - and they always get the issue solved very quickly. I highly recommend 911 IT!

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Jessie Paulson Puroclean

911 IT Deserves 10 Stars!

I spent hours via computer and long distance with Mr. Adam from 911 IT in Utah. He was a gentleman and a scholar and resolved a host of problems that were caused by another company! He deserves 10 stars!

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Bob Sheddan

Great dedicated IT team!

We started using 911 IT when we tired of waiting for our issues to get resolved. Having a dedicated IT team, not a tech person that does it "on the side" has saved me time and money. Their experienced team helps me price check and make decisions when it comes to equipment and software. Since outsourcing our IT to 911, the 911 team has setup our new location and everything was running great before we opened our doors. You will not regret it, Call 911 IT!

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Amy Archuleta Owner Spa Trouve

I Recommend Them!

I have been with 911 IT for a while, and I have had no complaints with the time I have been with them. The 911 IT team are always punctual and responsive. The remote service is great. They are always on time and the remote service is great so that we don't have to worry about the security of our computers. I have had no complaints. I recommend them.

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Sam Sr. Craghead Craghead Building

I Highly Recommend Hiring 911 IT! They are Cyber Security Experts!

By doing a security audit, I was able to not only find the security issues, I was also able to fix the issues, I sleep better knowing my systems and data are safe. The value of the information they provide is worth 10X what they are charging for the audit! I highly recommend hiring 911 IT, they are cybersecurity experts!

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Sam Jr. Craghead Craghead Building

911 IT is the best in town!

911 IT is the best in town! They know their stuff and are fairly priced! I love how they can do repairs remotely too!

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Marilee Guinan

We Couldn't Be Happier!

911 IT got all of our pictures and data off of a damaged hard drive that we thought was toast. We were actually told by another company it was too damaged to recover. But not for 911 IT! They w ere so great to work with and seriously saved the day! We couldn't be happier.

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Julie Bigler

Give Them a Try!

I've had the pleasure of working with 911 IT on a few different occasions. They have done work for both my personal computer and business networks. They are very knowledgeable, honest, and incredibly competitive in pricing. I would recommend anyone looking for computer work done to give them a try. I look forward to continued use of your services in the future.

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Shayne Hiatt Clean and Clear

Highly Recommend!

Adam and his team are true professionals!! They are very knowledgeable and able to answer all my questions. Highly Recommended!!

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Dennis Jock

See Your Business Thrive with Our VoIP Services

How is this possible? For one thing, it will save your organization money. Thanks to the bandwidth efficiency of the internet, the cost of phone bills can be dramatically reduced every month. Since both voice and data communications travel across a single digital network with VoIP, your infrastructure expenses are minimized.

And in today’s bustling business world, communications aren’t just by human-to-human voice. Many different types of communication needs can be met by a single service, delivered via a centralized VoIP system.

Benefits of 911 IT’s VoIP Services

Advanced, reliable phone service

Crystal-clear voice communications

Seamless integration of phone and PC

Dozens of voice and data features

Complete portability and scalability

24/7/365 support


  • QWhat if I have multiple locations?

    For a business with multiple office locations, a cloud-based hosted solution is the best way to go. Since your VoIP phones are interconnected via the Internet, all the phones on the network will function equally well, no matter where they are located.

  • QHow much bandwidth does my business need for VoIP?

    Because of the “opportunistic protocols” built into our VoIP system, low bandwidth environments do not have a significant impact on the quality of the service. More important is the quality of the connection.

  • QDoes VoIP work without an internet connection?

    Because it relies on Internet Protocol (IP) to transmit and exchange digital data, the answer is No: VoIP does not work without the internet. It requires a high-speed broadband connection running at a minimum of about 100 kbps. The good news is that most broadband connections easily meet that requirement.

  • QDoes VoIP work without an internet connection?

    Because it relies on Internet Protocol (IP) to transmit and exchange digital data, the answer is No: VoIP does not work without the internet. It requires a high-speed broadband connection running at a minimum of about 100 kbps. The good news is that most broadband connections easily meet that requirement.

Schedule an Appointment with 911 IT Today!

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